TERMS AND CONDITIONS

BOOKING TERMS & CONDITIONS

BALANCE

The balance of the tariff is payable at the time of arrival by, EFTPOS, or credit card. No personal cheques will be accepted. Cash will only be accepted with a $100 holding deposit.

We have a strict NO CREDIT POLICY

Whilst management will do its utmost to accommodate your requests, it reserves the right to relocate your booking to another similar cabin or site should circumstances arise that warrant such a change.

REFUNDS

No refunds are given for early departure, and any payments made, including deposits or tariff balances, are not transferrable.

PETS

Pets are welcome at management discretion. We offer three pet friendly cabins. Pets are not welcome in the common areas or amenities.

Pets are welcome on powered sites. It is the responsibility of guests to ensure their pets are on a leash at all times and cleaned up after.

CANCELLATION POLICY –

Cancellations are to be made in writing, either via an email (preferred) or SMS

Cancellations made minimum 24 hrs prior to arrival will be entitled to a refund, less a $10 administration fee.

Large Bookings (sporting events, wedding groups etc) are required to pay one night deposit per booking, which is non refundable if cancelled within 14 days of booking.

All monies will be refunded back into the account or credit card that was used to pay the original pre-payment amount.

No monies will be refunded for inclement or adverse weather conditions, or any other circumstances beyond our control.

No refunds will be given for early departure or late arrivals.

CANCELLATION POLICY – COUNTRY MUSIC FESTIVAL

Cancellations are to be made in writing via an email (preferred) or postage.

Cancellations made before October 31 in the year prior to arrival, will be entitled to a refund, less a $25 administration fee.

Cancellations made after October 31st will not be entitled to any refund.

All monies will be refunded back into the account or credit card that was used to pay the original pre-payment amount.

No monies will be refunded for inclement or adverse weather conditions, or any other circumstances beyond our control.

No refunds will be given for early departure or late arrivals.

PRIVACY POLICY

1. WE RESPECT YOUR PRIVACY

Tamworth North Holiday Park respects your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.

2. WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information from you:

name

address

phone number

fax number

information about the goods or services you have ordered

information from enquiries you have made

communications between us

credit card information

3. HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.

4. USE OF YOUR PERSONAL INFORMATION

We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.

We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.

5. SECURITY OF YOUR PERSONAL INFORMATION

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.


6. ACCESS TO YOUR PERSONAL INFORMATION

You can access and update your personal information by contacting us on [email protected]

7. COMPLAINTS ABOUT PRIVACY

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 4 Somerset Place Nemingha NSW 2340

We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

8. CHANGES

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

9. WEBSITE

WHEN YOU VISIT OUR WEBSITE

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

COOKIES

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

THIRD PARTY SITES

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

10. BOOKING ENGINE

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